Frequently Asked Questions

Everything you need to know about celebrating your curls and coils.

How can I track my PATTERN order?

Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.

Are PATTERN products safe for color-treated hair?

Yes, our formulas are designed to be gentle and effective for all curly, coily, and tight-textured hair, including hair that has been color-treated.

What is your return policy?

We want you to love your curls. If you are not satisfied with your purchase, you can return your items within 30 days of delivery for a full refund.

Do you offer international shipping?

Currently, we ship to the United States, Canada, and select international territories. Please check our shipping page for the full list of available countries.

Are your products cruelty-free?

Absolutely. PATTERN is proud to be PETA-certified cruelty-free, and we never test our products or ingredients on animals.

How do I know which products are right for my hair type?

We recommend taking our Hair Quiz on the website to receive a personalized routine tailored to your specific curl pattern and hair needs.